HostUpon Knowledgebase - Help Topics

• Sales FAQ

  • Are there any additional or hidden fees?
  • Which currency do you bill in?
  • Can I upgrade my account in the future?
  • Does HostUpon offer a Money-Back Guarantee?

• Getting Started

  • Getting Started With HostUpon
  • I did not get my New Account Information email
  • What are the HostUpon Name Servers (DNS)
  • Free Website Migration Instructions to HostUpon

• Client Area

  • What is the HostUpon Client Area
  • How to login to the HostUpon Client Area
  • How do I get my Client Area login details?
  • How to reset my Client Area password

• cPanel Tutorials

  • What is the cPanel
  • How do I login to the cPanel?
  • I forgot my cPanel password, what do I do?
  • What is an Addon Domain?

• WordPress Tutorials

  • How to install WordPress in Softaculous
  • How to configure settings in WordPress
  • VIDEO: How to configure settings in WordPress
  • How to change your password in WordPress

• Email

  • How to create email accounts in cPanel
  • How to access Webmail
  • What are my incoming and outgoing mail servers
  • How to setup email in Microsoft Outlook

• Domain Names

  • Addon Domain Not Working (dns pointed to another host)
  • How do I Create Addon Domains
  • How to point your domain name to HostUpon
  • Buy additional domains at HostUpon

• SitePad Website Builder

  • How to access SitePad
  • Getting started with SitePad
  • SitePad Official Documentation
  • Fix Media Limit 200MB in SitePad

• Website Migration

  • Free Website Migration Instructions to HostUpon

• VPS & Dedicated Servers

  • View cPanel License Options
  • How do I change or upgrade my cPanel & WHM license?
  • Do you include cPanel & WHM with my server?
  • Which Operating System comes pre-installed?

• Billing & Payments

  • How do I cancel my Web Hosting plan?
  • How to cancel my PayPal subscription
  • How to update your Credit Card
  • How to change your billing cycle

• Softaculous

  • What is Softaculous
  • How to access Softaculous in cPanel
  • How to install WordPress in Softaculous
  • How to update WordPress in Softaculous

• MySQL Databases

  • How to create a MySQL Database
  • What is MySQL?
  • What is the database host name?
  • How to create a database using the MySQL Database Wizard

• SSL Certificates

  • What is an SSL Certificate (HTTPS)?
  • How to purchase an SSL Certificate at HostUpon
  • How to generate a CSR and Private Key for an SSL Certificate
  • Can I use my own SSL Certificate?

• CloudFlare

  • What is Cloudflare
  • How Cloudflare CDN technology works
  • How to enable Cloudflare in cPanel

• Account Addons

  • What are Account Addons?
  • How to purchase an SSL Certificate at HostUpon
  • Primary Domain Name Changes

• Security & Abuse

  • What is Imunify 360 & How does it work?
  • My IP address is blocked
  • How to unblock your IP address from the firewall

• FTP Tutorials

  • How to connect to your account using FTP (eg. FileZilla)
  • What is an FTP client
  • How to backup your website
  • What is SCP and SFTP?

• Help & Troubleshooting

  • How to change your PHP Version in cPanel
  • How to connect to your account with SSH
  • How to backup your website
  • Common paths on your hosting account