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  3. My IP address is blocked

My IP address is blocked

The first step is to verify if you are indeed blocked by the servers firewall.  To verify, try visiting your website in your web browser.  If the website loads then that means you are not blocked.

If your website does not load and times out then there is a possibility your IP was blocked by our firewall.

There are various reasons why your IP may have been blocked including failed login attempts to cPanel, email accounts and FTP.  You could also be blocked by the firewall if you triggered a mod_security rule.

To unblock your IP, simply login to the Client Area on our website.  By successfully logging in our system will automatically remove the IP address of your computer from the servers firewall.  You can now test your website again and it should be accessible.

Note:  You may need to wait up to 60 seconds after logging in to give the system enough time to remove your IP.

You can also use the Firewall IP Unblocker Tool in the Client Area to manually unblock your computers IP or any other IP address.

 

 

Updated on December 29, 2019

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