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How to upgrade your Hosting Plan

You can upgrade your web hosting plan by either opening a Billing Ticket or directly through your Client Area.

When you upgrade your plan through the Client Area the cost of the upgrade is prorated.  This means that we take your current remaining balance (if any) and deduct it from the new plan you’re choosing.  This also means that your plans renewal date does not change.  You are simply paying for the new plan based on the number of months left in your current billing cycle.

How To Upgrade Your Plan Through The Client Area

Step 1 – Login to the Client Area on our website.  From the Client Area Dashboard click Services and then My Services.

upgrade step 1

Step 2
– Next, click the Active button beside the hosting service you wish to upgrade.

upgrade 2

Step 3
– On the left sidebar click Upgrade/Downgrade under the Actions section.

upgrade 3

Step 4
– You will now see a list of hosting services you can upgrade your plan to.  Use the drop-down menu beside the plan you want and select the billing cycle.  We recommend you keep the same billing cycle as your existing plan.  Once you have chosen your plan and billing cycle, click Choose Product.

Step 5 –  You will now see a breakdown of the pricing and can select your payment method.  You can now continue and proceed to complete the payment.  Once you have paid for your upgrade you will receive an email with your payment confirmation receipt.

Upgrades can take anywhere from 5-10 minutes to be processed and there is no downtime at all.  You can continue to use your hosting plan normally.


Updated on October 20, 2019

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