Invoices are generated 14 days before the due date. Two emails are sent, one 14 days before renewal and a second reminder 5 days prior to renewal.
Payments are due by the invoice due date. If an invoice is unpaid after the due date, the account is automatically suspended. You have a minimum of 7 days to complete payment. After 14 days of non-payment the account will be terminated.
We understand that sometimes circumstances beyond your control can result in the need for a few extra days to make a payment. If you need an extension, contact our billing department before the due date and we will do our best to work with you to avoid automatic suspensions and service interruption.