How to add Live Chat to your website

What is Live Chat?

Live chat is a simple way you can communicate and interact with your website visitors.   The problem with online shopping is that visitors to your website will likely have questions even after they browse through your pages.  Rather than have visitors leave your website because their questions went unanswered, you can use Live Chat to engage your audience providing a platform to interact in real-time with your potential customers.  Live Chat gives you an avenue to convert sales and provide support to your visitors.  It’s a powerful tool to grow your business and maximize your clicks.  If you’re advertising your website you need to make sure that every click maximizes returns when possible and Live Chat gives you just that.  If you don’t use Live Chat on your website you should definitely give it a try, it can literally increase your sales exponentially.

Benefits of using Live Chat on your website

  • Ability to answer questions from your website visitors in real-time
  • Save money by reducing phone and email support by answering simple questions in a chat
  • Give your customers confidence in knowing you are available to help them
  • Gain an edge over your competition by offering a platform to easily communicate
  • Let’s your visitors know you’re a real company with real people ready to help them

How do I add Live Chat to my website?

Adding Live Chat to your website is VERY easy.  There are free options but in this discussion we’ll talk about one of our favorite Live Chat companies that offer an affordable, beautiful and simple Live Chat system.  LiveChat is the software we use at HostUpon and we’re happy we chose these guys.  They have amazing support, a web-based platform as well as a downloadable application for both Windows and MAC users.  Add to that a slick mobile app so you can literally chat with your visitors from anywhere in the world from any of your devices.  They also have a FREE Live Chat trial so you can test out their Live Chat system without spending a buck.

LiveChatInc

 

How much does it cost?

Adding Live Chat to your website isn’t free but LiveChat Inc does offer a FREE trials so you can test it out and see if it’s right for you.  They have various plans starting from $36/month which might seems a bit pricey but you need to consider how much you’re currently spending on advertising to drive customers to your website and the value of a potential sale.  It can pay itself off in just one chat session with a potential customer.  It’s a fact that 44% of people said they would buy from a website that offered a Live Chat system than one that does not.  Another 64% of people said they were likely to return to a website that had Live Chat.  The stats are there, adding Live Chat can make a significant positive impact on your business.  You’ll also get a 5% discount if you prepay for 3 months and a 15% discount if you prepay for 12 months.

How do I integrate Live Chat on my website?

Whether you’re an advanced user or a novice, adding Live Chat is VERY simple.  It’s a small snippet of Javascript you would add to your web pages.  It’s the same concept as adding Google Analytics or any other tracking code.  The best part is that Live Chat Inc has easy integrations with popular open-source software such as WordPress, Drupal, Joomla, Magento, PrestaShop, Shopify and tons more.  They make it super simple to add Live Chat to your site, the entire process takes 5min or less.

Customize to your hearts desire!

Live Chat Inc let’s you customize your chat window any which way you like so it seamlessly flows with your current website design.  You can fully customize the color of the chat window with CSS and also add your Logo to the chat window to add a personal touch.  You can also enable a cool feature that let’s your visitors rate the chat after it’s done so you can get instant feedback and make improvements based on what your customers think.  You can also add a pre-chat survey so you can ask specific questions before the visitor actually engages in a chat session which can help you answer their question much faster and accurately.  If you’re offline you can customize the offline message so your visitors can leave you a message.

Overall we’ve found that adding Live Chat can seriously increase sales, provide a better user experience for your visitors and turn your advertising clicks in to true revenue.  It’s a simple and easy easy way to communicate directly with your visitors.  If you’re not using Live Chat on your website give it a shot, it can increase sales and give you better insight on your traffic.  Try Live Chat for Free!

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Introducing the PHP Selector

It seems like it wasn’t that long ago that we announced that we had PHP 5.3 services available. Since then however, PHP 5.4 and even 5.5 have been released, and it wasn’t long before we started getting requests for hosting with these versions of PHP on our systems. These were requests we could not grant because we did not have servers set aside for those versions.

In addition to that, anyone who wanted to move from one version of PHP to another had to put in a ticket to our Support people, and get the entire account migrated to another physical server with the right version of PHP. During the migration, the site was prone to being offline for hours at a time while propagation occurred.

Not anymore!

We now have installed across all our servers a new feature that allows you to pick the version of PHP that you want to use at any time. The icon is named ‘Select PHP Version‘ and you can find it in the ‘advanced’ section of your cPanel right now!

When you first go there, it will tell you you’re running the ‘native’ version of PHP. For some of you, that will be PHP 5.2, and for others, it’ll be 5.3. That will depend on the server you’re on. If you change the version through, you’ll get access to all kinds of new options. First, you’ll be able to set any and all extensions you need or want for your account:

phpselect2

And if you click that ‘show php settings’ button, you can see this:

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This lets you set settings you’d normally only configure using a php.ini file.

Just a note though: If you use a php.ini file, it will interfere with the php selector’s ability to set php settings! Please use only one method or the other to control your PHP environment settings.

Also a word of warning to phpmotion users: Do not use the selector unless you plan on reinstalling phpmotion by hand! Our phpmotion installer assumes ‘native’ php, and PHPmotion requires a specific version of PHP in order to decode properly or it just won’t run.

We have also added documentation in our knowledgebase to answer any additional questions our customers may have regarding the new PHP selector.  The PHP selector is available across all of our shared hosting servers and accessible to every customer through their cPanel.

WordPress Running Slow?

WordPress Running Slow and making your website crawl? Check out our tips below and speed up your WordPress Blog.

WordPress is one of the most popular and widely used open-source scripts.  It is an extremely powerful script with a wide range of themes and plugins available.  One major issue is that the majority of WordPress plugins are developed by third-party developers.  This simply means that there is a good chance that the plugins you use are developed by an individual rather than the WordPress team themselves.  This poses one major issue, since the plugin was not developed by WordPress the person who created the plugin likely designed it for usability and not optimal performance.  With people adding various plugins to their WordPress site things can slow down very quickly if the plugin has a memory leak or is not coded for optimal performance.

If you’ve noticed your WordPress site is slow it is very likely a plugin that is the culprit.  If you use a lot of WordPress plugins it can be difficult to pinpoint the plugin causing the issue.  After quite a bit of testing we’ve found a pretty good solution:

PluginHog Detector (a plugin that reveals CPU stats in a table at the bottom of a page)

PluginHog is a WordPress plugin you can download and install on your WordPress site and it will show you the usage of each of your WordPress plugins in a simple table allowing you to find the problematic plugin much faster.  Once you find the plugin with the highest usage you can disable that plugin and then see if your sites performance increases.  Having various plugins written by different people can also pose an issue as some plugins might conflict with others.  In general the less plugins you use the faster your site will be however if you do want to use lots of plugins then check out PluginHog as it can help find a problematic plugin and help increase your websites performance.

No matter what plugins you use make sure you keep your WordPress plugins up to date.  This is a VERY important thing to consider.  If your plugin is not updated to the latest version you are not only losing out on possible performance enhancements but you’re also opening yourself to hackers.  When plugin developers release an update there is obviously a reason and in most cases it is a security update.  Keeping your plugins in-check and updated is critical.

WordPress plugins can really boost your site and add various benefits and by following the tips above you can run a fast and efficient WordPress based website.  Our WordPress Hosting plans are all designed to meet and exceed the requirements for WordPress.

You can download PluginHog Here

Introducing…The All New HostUpon.com

HOSTUPON Website Update

We’re excited to present the launch of the new HostUpon.com! Be sure to check out the new website, which includes a ton of new resourceful content – including even more detailed descriptions of our products and services, and an incredibly useful header and footer which makes navigating a breeze.

New Products

We have further grown our industry leading product line and introduced more competitive price points to help our customers find the perfect plan! Check out all of our new plans:

VPS Hosting (2 new plans!)
Dedicated Servers (2 new plans!)
Reseller Hosting (2 new plans!)

…and introducing our brand new Cloud Hosting, designed for customers with high-traffic websites that are looking for scalability+security, that might not have the technical know-how to manage a VPS or Dedicated Server – think of it like a managed hosting service.

Existing plans: Don’t worry folks, our original plans are still our legacy plans and as current subscribers you will remain on your plan with unaffected rates. If you do want to switch to a new plan, simply submit a ticket, and we’ll take care of the rest.

New Features

To compliment the overhaul HostUpon has undergone, we are proud to present the following new features, that we urge all of our customers to take advantage of:

New Live Chat – We’ve unrolled a new live chat system, which is faster, more intuitive, and extremely easy to use, which makes contacting us much more efficient.

Account Addons – We’ve made it much easier to order addons to your existing plans.  You can simply visit our Account Addons page and order additional services.

And don’t forget, we offer Softaculous for free, a 1-click auto installer that gives you access to over 295 scripts…for free! You can find it inside your cPanel control panel.

 

Hostupon Automated Website Backup Service

Keeping an up to date backup of your valuable data is extremely important and we advise all customers to make regular backups of their website files and databases.  Being prepared with an up-to-date backup is essential incase any sort of unforeseen disasters occur by means of human error or server issue.

With that being said we also wanted to offer a solution of our own.  Our Premium Backup Service for hosting customers was introduced to ensure clients who subscribed to the service had automated backups of their entire account including website files, emails and databases.  Every aspect of your hosting account with us would be backed up nightly for up to 5 days.  Backups are done using R1soft Enterprise software to a remote server in a different data center.  We’ve offered this service for over a year now and the feedback has been amazing.  Clients who have been hacked or deleted files accidentally have benefited with automated restores upon request.  The time and money you invest in your website is invaluable.  Knowing that your website is backed up using our service will allow you to focus on building your site and business.

Clients are be able to restore a single file/folder or entire account as far back as 5 days or anywhere in between (Be it 3 hours or 4 days etc).  Once a week we test the backup system with real life scenarios to ensure the backups are taking place.

You can read more about the service and signup here:  Premium Website Backup Service

We also have an FAQ page to answer some of the most common questions regarding the service which you can read here:  Premium Backup Service FAQ

Our Premium Backup Service can be added to any of our shared hosting, Reseller hosting, Private hosting or VPS hosting plans.  Once you signup for the service there is no further action needed on your end.  We begin the initial backup that same day and then you’re all set moving forward.

To request a restore simply submit a support ticket and let us know what content you wish to have restored and to which date.

You can be confident that your data will remain safe, secure and up to date with our innovative automated Backup Solution!

HostUpon partners up with SiteLock

HostUpon is proud to announce our latest partnership with SiteLock LLC, a global provider of website security technology and products for online businesses. This latest partnership brings to the table SiteLocks renown website security services, including the patent-pending 360-degree security scanning, reputation management, and expert hardening services, to name a few elements.

Not only will HostUpon be utilizing SiteLocks industry leading enterprise protection, further enhancing the level of security we offer our clients, all existing and new clients will have the chance to take advantage of the value and security SiteLock has to offer.

Designed specifically for small and midsized companies, SiteLock scans your site for malware, injections, and a plethora of other threats that could potentially harm your business. More recently, SiteLock announced a state of the art technology called SiteLock SMART (Secure Malware and Removal Tool), the companies most comprehensive malware scanning package yet (http://www.sitelock.com/news-smart-product.php).

In addition to all of these elements, SiteLock provides malware removal, spam black-list removal, database and network security, identity theft protection, virus protection, and more. SiteLocks Daily Vulnerability Scanning protects visitors against a wide array of threats, from SQL injections to backdoor vulnerabilities.

It’s simple to use, incredibly powerful, and will give your users the added security they are looking for. Once you sign up for SiteLock through HostUpon, you’ll have access through your cPanel to set it up. You’ll be able to display the official SiteLock logo on your site, which will help gain conversions and deliver additional credibility – not only will the SiteLock service protect your site from a 360-degree perspective, it will also instill confidence in your visitors that you’ve taken the necessary steps to insure your site is safe to use, further increasing your business.

We’re thrilled to be adding the additional layer of security SiteLock offers, beyond the existing suite of added value options we currently have. Try it out now, your clients, users and visitors will be more than appreciative that you’ve taken a step further to securing their environment.

If you have any questions or concerns about SiteLock and our partnership, feel free to contact us via email, chat, or phone at any time.

Alternatively you can start by visiting our SiteLock KB, or sign up now for this great service on our SiteLock information page here.

PHP 5.3 Hosting Now Available At HostUpon

Generally when a patch or upgrade to PHP is available, we try to install it immediately since there’s usually very good reasons for those patches. Most often, minor patches are either bug-fix releases or security patches. However usually it’s safe to upgrade from one minor version of PHP to another minor version as long as the major version number doesn’t change. For example, going to PHP 5.2 from PHP 4, is a major upgrade.

The reason I mention this is that major version upgrades such as the example above aren’t reverse compatible with each other. You can’t upgrade from 4 to 5 without also upgrading the site script files running on your website.

Now this is a fairly clear-cut example, and technology was actually invented to address this issue – The ability to run both PHP 4 and PHP 5 at the same time – so it wasn’t as big a deal. In fact it was addressed long enough ago that it was never a problem for HostUpon. But what if you wanted to go from the extremely popular and widespread version of PHP 5.2 to PHP 5.3? No big deal right?

Imagine our dismay when we found out that this relatively ‘minor’ version upgrade was not reverse compatible with itself. This meant that we could not upgrade our servers to PHP 5.3 since we have quite a few customers on our servers running scripts that would fail under that version. To make matters worse, that technology I mentioned above to run two different versions of PHP wasn’t designed to be able to tell the difference between PHP 5.2 and 5.3, so we couldn’t set it up to run both of these versions.

But there is some good news.

We set up a completely new server specifically so it could use PHP 5.3 instead of version 5.2. It is otherwise identical in configuration to all our other services so it can run all the same websites if they are compatible with this version of PHP. We have had this server running with a few users who have been interested in it for a few months now, and we’re pretty happy with how it’s been handling itself. PHP 5.3 has been out long enough to all of its major kinks worked out and even most of the minor ones.

At this time, anyone may ask to be moved to a PHP 5.3 service. It doesn’t cost anything extra, and there’s no fee to be moved to this server. All that is required is a ticket submitted to support, or if you’re setting up a new account let our Billing staff know ahead of time that you want 5.3 service for your site.

If you have any questions about this new service, You can contact us by phone, chat, or our ticket system at any time!

Cloud Linux Hosting

At HostUpon we’re always looking for way to improve server stability and uptime.  We’ve now added Cloud Linux technology to all of our shared hosting servers.

What is Cloud Linux?

CloudLinux is the first commercial Operating system that meets the specific criteria and demands of web hosting providers. CloudLinux providers a stable environment for each shared hosting client by allowing us to set limits for each account individually.  This means that no one user can monopolize resources such as CPU and memory.  At HostUpon we allow each client to burst up to 10% of the CPU on the server.

Cloud Linux also provides greater security by running all processes under the user in their own container. By doing this it adds additional security to prevent hackers or poorly written scripts that can drain the servers resources.

Using Cloud Linux

Cloud Linux has been integrated in to cPanel allowing our customers to see exactly how much CPU and memory they are using at each our of the day.  There is an icon inside the cPanel called ‘Resource Usage’ which provides details information on how much CPU and memory is being used and also allowing you to visually see if you hit your limits with statistical information and graphs.

in the event that your website receives a large number of visitors or is using too many system resources, Cloud Linux will automatically adjust to try and accommodate the demand. If however you’re exceeding your limits, your site will be slowed down temporarily to prevent any outages for other customers on the server. All other customers sites will continue to work at full speed.

How do I know if my site has been limited by Cloud Linux?

You can log into your cpanel and click on the Resource Usage icon under the Logs section. From there, you will be able to see if your website was limited. You will see an indication such as: “CPU resources were limited for your site” or “Memory resources were limited for your site”. Click on [Details]. You will be able to see indepth details on why your site was slowed down. Any values in RED will indicate that you exceeded the limit, which is what caused the slow down.

To avoid being limited by Cloud Linux here are some tips:

Update any scripts you use to the latest versions.  For example if you use WordPress or Joomla make sure they are up to date and the latest release.

Update any plugins or themes you use on your site.

Disable any plugins you no longer use as some plugins tend to use a lot of resources.

Delete any scripts or software on your account that you no longer need or use.

Contact your developer and see if he or she can help optimize your script and code.

Overall Cloud Linux is great technology and gives our clients the confidence of knowing that no other client on the same server can cause issues for them.  Segmenting each user to avoid one client effecting another has been a struggle in the shared hosting environment until now and HostUpon is proud to offer Cloud Linux hosting!

WordPress Themes

While we have thousands of clients using hundreds of open-source solutions, there are inevitably the blogging and CMS heavy hitters that emerge quickly as the most popular. Today we are going to discuss WordPress, one of the most well known and powerful blogging tools available, for free!

More specifically, we are going to go over some very easy and simple ways to dress up the otherwise boring look and feel of a WordPress run site.

WordPress themes are the most common solution for anyone, from the novice user to the experienced power blogger, who wants a fast, creative, and effective way to dress up their WP site. WordPress is by far the most popular CMS tool available, largely due to its key features. This includes a fantastic plug-in architecture, as well as a formidable template system – which in itself, offers the endless potential for Themes.

You don’t need to be an experienced web designer, a Photoshop guru, or even a slightly creative MS Paint aficionado to have a professional looking WP site. All you need is resourcefulness, and the help of a site like WPHub.com.

Specializing in WordPress Themes, Plugins and Tutorials, WPHub is one of many WordPress resource centers. Think of them as a portal, but for only top quality themes and plugins; a one-stop shop to get your WP site looking as professional as ever. Offering up over 500 themes, WPHub provides everything you need without breaking the bank. They boast some of the industry leading theme providers, including WooThemes, ElegantThemes, ThemeForest, and StudioPress to name a few. On top of all that, they offer a recommended WordPress Hosting provider section!

Don’t get bogged down with worry when piecing together your WP site, as many do. Don’t even worry about hiring an expensive web designer – get resourceful, and explore the countless themes, plugins and tutorials available online, and start with WPHub.com.

Introducing Our Latest Partnership With DesignPax!

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Hi all,

After a short break from our Blog (which isn’t necessarily a bad thing, we’ve been booming in Q1FY12!), we’re back to announce a new partnership with a formidable New York City based design company.

Introducing DesignPax – a state of the art 1-stop design shop that specializes in web marketing design, and a second-to-none 48 hour turnaround time. Join the likes of Google and AdRoll, to name a couple, who have utilized this incredible fast and simple design solution.

HostUpon fans can now use promo code “DesignpaxCredit50″ for a $50 credit!

Visit DesignPax here

As always, thank you for following our blog. Stay tuned for some exciting news, and the usual special promotions and discounts.

Sincerely,

The HostUpon Team

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